Frequently Asked Question: If I Don’t Use My Cell Phone Enough, Can It Be Deactivated?

| October 16, 2016

Want to know more frequently asked questions? Check this out.
The answer is yes. In case you don’t use the cell for two months straight, you will be “de-enrolled” from the Lifeline Assistance program.

Image result for cell phone

How to avoid it?

The use of the phone is defined as “utilization.” Assurance Wireless, Reachout Wireless as well as Safelink Wireless, all define utilization as

• Receiving or making a call
• Trying to make a call
• Opening or sending a text message
• Checking voicemail
• Checking airtime balance by using the dialing sequence of the provider
• Any kind of data usage
• Adding airtime minutes

If you become “de-enrolled” from the program, you have a 30-day grace period to re-enroll for the program. You can do this by calling the cell phone provider’s customer service line. One of the companies, Reachout Wireless, allows their customers to re-enroll by demonstrating their usage activity. You will receive the monthly minutes that you received before upon re-enrollment.

What if I don’t re-enroll?

If you don’t re-enroll within the grace period, your phone will then be deactivated. Keep in mind that each company has a different method to reactivate your phone.

Assurance Wireless

After you get ineligibility notification, you will have a 30-day applicable period. After this period, you will have 120-day period to switch to a Virgin Mobile plan as well as to keep your phone number by calling 1-888-321-5880. After this period, your account will expire, which means you lose your phone number.

Safelink Wireless

To reactivate your phone, you need to purchase or redeem a TracFone Wireless card with service days.

When you reactivate your phone, any airtime remaining on your phone at the time of deactivation will be reinstated provided that you reactivate it within 60 days from the deactivation date. However, you may be assigned with a new phone number.

Category: Wireless

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